Warranty Policy
GoRevive Private Limited
01. Overview
GoRevive is dedicated to providing high-quality pre-owned products that meet customer expectations. This warranty policy explains the terms and conditions under which GoRevive provides warranty services for its pre-owned hardware products and accessories.
This warranty applies only to products purchased directly from the GoRevive official website or mobile application. Products purchased from third-party marketplaces where GoRevive acts as a seller are not covered under this warranty. In such cases, please refer to the warranty and return policies of the respective marketplace.
02. Warranty Period
Standard Warranty
Products Other Than Apple
- For B2B: 7 days warranty
- For B2C (End Users): 30 days warranty from the date of purchase (Direct App/Web only).
Apple Products
- For B2B: 7 days warranty
- For B2C (End Users): 15 days warranty from the date of purchase (Direct App/Web only).
Extended Warranty
Customers purchasing products as end users (B2C) have the option to purchase an extended warranty for an additional cost, which provides coverage for up to six months beyond the standard warranty period.
03. Coverage
Materials & Workmanship
This warranty covers defects in materials and workmanship for the pre-owned hardware product and any accessories included in the original GoRevive packaging, provided the product is used according to GoRevive’s published guidelines (specifications, manuals, and service instructions).
Hardware Components Covered
If any of these components fail due to manufacturing defects or normal usage within the warranty period, GoRevive will repair or replace the affected hardware.
04. What is Not Covered
Damage caused by accidental drops, impacts, or mishandling.
Damage caused by exposure to moisture or liquid spills.
Electrical damage caused by unstable or excessive voltage supply.
Components/accessories not strictly issued by GoRevive.
Software Exclusions
This warranty strictly does not cover any software matters, including:
- Operating systems
- Installed applications
- Other software programs
05. Specific Warranty Exclusions
This warranty completely voids or does not apply to:
- 1Consumable components such as batteries (unless failure is due to manufacturing defects).
- 2Cosmetic damage including scratches, dents, or broken plastics.
- 3Damage caused by using third-party components that do not meet device specs.
- 4Damage resulting from accidents, fire, liquid exposure, or earthquakes.
- 5Damage caused by using the product outside recommended operating conditions.
- 6Products repaired, modified, or upgraded by unauthorized third-party providers.
- 7Normal wear and tear or deterioration due to aging.
- 8Products with removed, altered, or unreadable serial numbers.
- 9Products reported stolen or inaccessible due to security locks (unverified ownership).
06. Customer Responsibilities
Data Backup
Customers are responsible for maintaining regular backups of all data. GoRevive is not responsible for any loss of data during repair, replacement, or warranty service.
Proof of Purchase
Customers must provide valid proof of purchase, answer diagnostic questions, and follow troubleshooting instructions before receiving warranty service.
07. How to Obtain Service
Contact Support
Initiate a warranty claim by contacting GoRevive via the Contact Us page, providing an issue description and proof of purchase.
Remote Resolution Attempt
GoRevive will attempt to resolve the issue remotely via troubleshooting or diagnostics within 24–48 hours (two working days).
If unresolved remotely, the product must be sent to a GoRevive service facility.
08. Terms & Limitations
Replacement & Refunds
If unrepairable within the warranty period, GoRevive may replace the product with the same or an equivalent specification model. Replacements inherit the remaining original warranty period.
Shipping & Handling
For valid claims, GoRevive covers transit costs to and from the service center. For ineligible claims, the customer covers shipping. GoRevive is not liable for damages caused by poor customer packaging during transit.
Limitation of Liability
GoRevive does not guarantee uninterrupted operation. To the extent permitted by law, GoRevive is not liable for direct, indirect, incidental, or consequential damages (including loss of use, data, revenue, or reputation).
Customer and Staff Conduct
We aim to maintain a respectful environment. Abusive behavior, threats, or harassment toward staff may result in immediate limitation or refusal of warranty services.
Report misconduct directly to: support@gorevive.in
Governing Law & Jurisdiction
This policy is governed by the laws of India. Disputes fall under the exclusive jurisdiction of the courts of Delhi / New Delhi.
Contact Support