Cancellation & Refund Policy
GoRevive Private Limited
Last updated: March 17, 2026
01. Order Cancellations
Before Shipment
Orders may be cancelled before dispatch. However, a minimum deduction of ₹500 applies for payment gateway and processing charges.
After Dispatch
A deduction of 5% of the total order value (minimum ₹500) will be applied for processing charges if cancelled after the item has left our facility.
02. Refund Processing
- TimelineRefunds are processed within 7–15 business days via the original payment method.
- COD PolicyPartial payments made for COD orders are non-refundable if the order is refused or cancelled before delivery.
- Non-Refundable CostsShipping, packaging, and handling charges are excluded from the refund amount.
- AdjustmentsRefunds may be adjusted if products are returned damaged or missing components.
03. Accessory Policy
Replacements for accessories are available within 7 days for manufacturing defects, mismatches, or shipping damage.
Mandatory Conditions
- Returns are NOT accepted once the box seal/tag is removed (unless defective).
- Buyer must ship the product back within 7 days of approval.
- Items must be in original condition; tampered or incomplete returns will be rejected.
If a replacement is unavailable for a defective product, a full refund or wallet credit may be provided at our discretion.
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