Return & Cancellation Policy
GoRevive Private Limited
Applicable to All Products Purchased via the GoRevive Application (Android/iOS)
01. Our Commitment
At GoRevive Pvt. Ltd., our goal is to provide dependable, affordable, and quality-tested refurbished electronics. Since refurbished devices differ from brand-new products, we believe in complete transparency regarding product condition and return procedures.
02. Understanding Refurbished Products
All products are pre-owned or professionally refurbished. While they are verified for functionality, the following conditions are considered normal and do not qualify for return:
- Battery backup of 1 hour or more under normal usage.
- Minor or major surface scratches, marks, or noticeable dents.
- Faded keys or cosmetic wear consistent with the product grade.
- Availability of compatible (rather than original) accessories.
03. 7-Day Return Eligibility
Returns are accepted within 7 calendar days of delivery only for the following reasons:
- Complete non-functionality (Dead on Arrival).
- Verified hardware defects not matching the declared grade.
- Incorrect specifications (e.g., wrong RAM, Storage, or Processor).
- Missing components explicitly mentioned in the listing.
04. How to Initiate a Return
To start a return or exchange request, you must complete the following steps:
05. Non-Returnable Conditions
Return requests will be strictly rejected if:
Our support team will respond to all verified return requests within 24–48 working hours.
Contact Support